Return Policy

1. Scope

This Return Policy applies to digital planning kits and related materials purchased from Clearmovement through clearmovement.world or via direct invoice.

2. Digital Products

Most products are delivered electronically. Because files can be copied upon delivery, refunds are assessed on a case-by-case basis and may be limited once download access has been granted.

3. Eligibility for Refund

You may request a review within 14 days of purchase if:

• Files were not accessible due to a technical issue we can verify
• The product description materially differed from what was delivered
• Duplicate charges occurred

4. Non-Refundable Situations

Refunds are generally not provided when:

• Templates were downloaded successfully
• Dissatisfaction relates to event outcomes or participant engagement
• Custom materials were already prepared to your specifications

5. How to Request a Return

Email infocenter@clearmovement.world with your order reference, purchase date, and a brief description of the issue. We respond within five business days.

6. Approved Refunds

Approved refunds are issued to the original payment method where possible. Processing times depend on your financial institution.

7. Exchanges

If a kit does not match your headcount tier, contact us to discuss an exchange for another listed product of equal or lesser value, subject to availability.

8. Contact

Clearmovement, 1031 N University St, Vermillion, SD 57069, United States. Phone: +1 605 658 6794.